We have installed dozens of shelters for families in Jackson and the West Tennessee area.
EXCELLENT CUSTOMER SERVICE!!! I contacted SST by email and received a reply the same day; all of my questions were answered and they worked with my family’s full time work schedule. I was able to schedule my appointment about three weeks out and even though I lived nearly 125 from the corporate office, my install guys were at my house early! They called to confirm my address and arrival time prior to the morning of and were super professional when they arrived. Both guys helped me move items out of my garage and kept the garage clean and orderly throughout the entire process. The job took only about 4 ½ hours. The machine they used made a small dent on the garage trimming but they contacted my builder and made arrangements at their cost to repair. WOW!!!“
I am completely satisfied with Richard and Steve and would recommend this company to everyone. It really felt like I was doing business with someone I’ve known for years. Thanks again Storm Shelters of Tennessee!!“
- Amy and Shawn Davis / Clarksville, TN
Storm Shelters of Tennessee, Inc did an excellent job. Very efficient and easy to work with. Thanks for making our family feel safe and secure.“
- Jackie Jones-Bryant / Jackson, TN
We could not be more pleased with not only the final peace of mind and safety we now have but the entire process was not only professorial but enjoyable as well due to the courteous team who installed the shelter.“
It was nice to know the install crew were employees of the Company instead of hired sub contractors. I would highly recommend folks not only invest in a Storm Shelter, but to choose Storm Shelters of Tennessee. They are simply one of the best companies I have ever had the pleasure of doing Business with.“
If a storm hits our House we are “safe and sound underground" thanks to Storm Shelters of Tennessee.“
- Terry Brady / Spring Hill, TN
I would recommend Storm Shelters of Tennessee to everyone who is thinking about purchasing a storm shelter. The workers were at our house on time, the job was done excellent and in a timely manner. We are real happy to have our new storm shelter.“
- Kenny & Stephanie Ganaway / Three-Way, TN
Installers showed up promptly in the morning. Installation was done professionally and in a very timely manner with very courteous service and excellent fit and finish.“
- Karl Anderson / Arlington, TN
Storm Shelter of Tennessee installed a shelter at my home and the installation was extremely professional, courteous and of the highest quality. In fact, I told the crew that they were installing it as if they were installing it in their own home. I highly recommend this very professional company.“
- Michael E. Spitzer / Hohenwald, TN
We called SST and talked with them about installing a tornado shelter. They came out later that week and quickly installed the shelter. The next day we were ready for the next storm.“
- Clint Murchison / Jackson, TN
We contacted SST when another company we were planning on doing business with could not be reached because their voice mail was full and other attempts to reach them were unsuccessful.
I e-mailed SST and within 3 hours I had a return call, 3 days later a representative from SST came out to talk to us (not normal but we requested it and he agreed without hesitation), and two days later we had our safe room installed in our garage.
We found the representative and installers very friendly and it was a pleasure to do business with a company that respects their customers with good customer service.
- Van and Diana McConnell / Henderson, Chester County
Dear Storm Shelters of TN,
We wanted to drop a note to you to let you know how pleased we are with our new storm shelter and the peach of mind we have now knowing we have a safe place to go in the event of strong storms or tornados. Our home is on a hill that is on one of the (if not the) highest elevation points in our county and needless to say the wind can be a little strong at times. We have lived here for 20 years and have experienced damage to our home and property several times as have our neighbors. We have never really felt we had a safe place in our 2 story home since the down stairs center room is a pantry under the stairs but with a door facing 3 large bay (ceiling to floor) windows. Now we have a shelter in the garage floor that is perfect. For the first time we really do feel safe here.
We would like to say "thank you" to Storm Shelters of TN for the fantastic product and also to both Dana and Ricky for the great job they did on the installation of our shelter and the clean up. They are great and please let them know we said "THANK YOU."
- Frank and Bonnie Roy / Madisonville, KY
Thanks for the shelter. The guys did a good job. They where very friendly and courteous. They represent your company well. The shelter look great and we couldn't be more pleased. Please thank the crew for us.
I will be sure to recommend your company anytime I can.
- Anthony And Candida Davis / Prospect, TN
Thank you so much! Also I want to say many people, including neighbors, friends, and delivery people ask to look at our shelter. We tell them how we fit a family of five, two boxers, three cat carriers in the shelter! We've used it during warnings and are thankful for the safety it provides. Your crew stayed late last year to finish the job because storms were expected in our area. Again, we are very thankful! Take care!
- Charlene Ferrell / Louisville, KY
My name is Dwight Waddell, and I am resident of Oxford MS. I have come to your company by referral of Scott Owens another Oxford resident who had you guys install a safe room-shelter in his house a couple of years ago. He reported your prompt, courteous professionalism in both the initial consultation and the actual installation of the safe room. My family has been awarded a MEMA grant to help us secure a safe room, and I am hoping we might talk this week about the proper procedures to install and process the grant. I hope the fact that I am not in TN is still not an impediment. The installation and all paperwork associated with the installation has to be returned to submitted to MEMA by the end of March. Sounds like a long time, but after school starts here at Ole Miss, time has a tendency to fly, and I don't want to be late with all this.
Hope to hear from you soon
- Dwight Waddell / Oxford, MS
You folks installed my shelter in Nashville a few months ago. WHAT A JOB YOU DID! I had expected a mess an ordeal. Your guys came in late one afternoon for a couple of hours and were gone after only a couple of hours. I’m very happy with every part of my dealings with you. So much so that I am recommending you to friends and family.
I am a member of a Community Neighborhood Emergency Response Team. We are trained to respond for rescue and aid before officials can get there and at large emergencies. Obviously we are each very aware of the dangers around us. At our next meeting (about two weeks) I am doing a presentation about the need/benefit of a storm shelter and about mine in particular. It is also our holiday celebration so I expect good attendance. I cannot do this without bragging and recommending you folks. I’m even inviting those that are interested over afterwards to see mine. Finally, my question...do you have any brochures or any kind of information I can handout? Please let me know by e-mail and mail to my home address (about 25 if possible). If you don’t have any literature I’ll just brag and give them your contact information. And don’t forget to use me as a reference in time. I wouldn’t mind showing mine to potential customers.
Thanks so much.
- Allen Gebhardt / Nashville, TN
Storm Shelters of Tennessee has turned out to be to the best solution for the safety of my family. Their response time was quick--- once we contacted them by phone, we scheduled an appointment, had an in-person consultation, and a date in which our shelter would be installed.
The installation of the shelter itself was remarkable. Not only did they do a meticulous job with the installation itself, but the care the crew went through to make sure our needs were met was exceptional.
West Tennessee is prone to severe weather. Thanks to Storm Shelters of Tennessee, were were able to have a shelter installed with courtesy and professionalism second to none.
- John Scofield / Jackson, TN
Hi JD…….someone from your place called me Friday regarding my experience with your installers. I think it may have been you. The message was a little garbled and the phone number I wrote down may have been the wrong number, but unfortunately I had deleted the message. However, when I called the number I wrote down the voice mail was not anyone I had talked with at SST. So, I am sending this email.
I was extremely pleased with your installers. They were here right on time a little before 7 AM and worked very hard to get the work done. And they were very friendly, nice folks. I watched a lot of the installation, not because of any reason other than I thought it was interesting.
I do have a question……on the website it states that you will notify a national and local database with regard to the GPS. Are you going to do that, or is that my responsibility?
It has been a real pleasure doing business with your company.
- Sherry Maupin / Union, OH
From the initial phone call with Rhonda to the installation with the awesome 2 man crew and ending with the follow up phone call with Lee… we had the best experience with a company that we have had in a long time! The entire process was so easy and stress free. The installation was very professional, and they cleaned up afterwards as well. We were very impressed with the overall process and would recommend Storm Shelters of Tennessee to everyone! We now have a safe place for our family to be during storms, and we are very thankful to Storm Shelters of Tennessee.
- Lee and Toni Trice / Henderson, TN
I had the storm shelter put in, in Soddy Daisy, TN. I wanted to say what wonderful people your company has.
They are very professional as well as you. I just wanted to tell you what a pleasure it was working with all of you.
I also wanted to see if you would care to mail or email me the papers for the refund we spoke about from the government. Please let me know if you need any info from me.
Thanks again and may God bless each one of you.
- Sandy Hickman / Soddy Daisy, TN
We just wanted to thank you for our shelter that we had installed last week. We are very pleased so far. The two guys that installed the shelter were very nice and did a great job! I did have to call yesterday because we noticed that water had collected under the floor. I was told that was normal so hopefully that will go away soon! We would be glad to let people come look at our shelter in our area for advertisement for you. We have already had a lot of family and friends come and look at it and we gave them your company name and number. Thank you for a job well done!
- Zack and Kandi Cooper / Florence, AL
The tornadoes that devastated Ringgold, GA and Apison, TN this year were close enough to home to finally get our attention. Our home could be demolished and we could be seriously injured or killed in the process. What to do? I Googled “tornado/storm shelters” and, fortunately, came up with Storm Shelters of Tennessee (SST). I looked at SST’s website and then gave them a call. The person I spoke with, Rhonda, really knew what she was talking about and within minutes I had pricing and installation schedules. SST is headquartered in Jackson, TN and I live in the Chattanooga area so I had to pay extra for the installers to travel across the state – but it was worth it. Richard and Melissa installed our in-ground (i.e., in the floor of our garage) shelter in about eight hours and left our garage and adjoining property cleaner than they were before the two arrived. I hope I never have to use the shelter but after seeing the quality of the shelter, the professionalism of its installation, and the features demonstrated by Richard I’m confident that my wife and I can “weather” any tornado that comes along. I strongly recommend anyone considering the purchase and installation of a tornado/storm shelter consider SST as the provider.
- Roger Bryan / Ooltewah, TN
After researching a dozen different companies, we chose Storm Shelters of Tennessee and we could not be happier with our decision. The customer service was excellent throughout the entire process. We chose a Saturday installation of our above ground shelter thinking it would take several hours of our day. They arrived prior to our appointment time and were done in less than two hours. We breathe easier now knowing we have a safe place to go now during severe weather and threat of Tornados.
Shelter was installed on Feb. 15, 2014
- Greg and Mechale Brewer / Cunningham, TN
We are still gathering more testimonials from our customers. Do you have a comment you would like to share with us?